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Warranty For Garage Doors And Openers

Warning — It is vital for the safety of persons to follow all instructions. Failure to comply with the following safety rules may result in serious personal injury and/or property damage. Do not operate the garage door operator unless the garage door is in full view and free from objects such as cars and children/people. Make sure that the door has finished moving before entering or leaving the garage. Do not operate the garage door operator when children/persons are near the door. Children must be supervised near the garage door at all times when the door opener is in use. Serious personal injury and/or property damage can result from failure to follow this warning. Do not allow children to operate the garage door operator. Serious personal injury and/or property damage can result from failure to follow this warning. Regularly check to make sure that the safety obstruction force is working correctly, and is tested (by placing a 50mm high object on the floor) and set as per the installation instructions manual. Failure to follow the manual could result in serious personal injury and/or property damage. This test must be repeated at regular intervals and the necessary adjustments made as required. Do not disengage the door opener to manual operation with children/persons or any other objects including motor vehicles within the doorway. Wall switch or transmitter must be installed high enough and make sure children can’t reach them. The door opener is not intended for use by young children or infirm persons without adequate supervision. Children should be supervised to ensure that they do not play with the remote transmitters or the operator. Keep hands and loose clothing clear of the door and door opener at all times. If the roll up door is the only entrance to the garage, a backup battery must be installed and checked weekly. The unit should be installed so that it is protected from the elements. It should not be exposed to water or rain. It is not to be immersed in water or sprayed directly by a hose or other water carrying device. The garage door must be well balanced. Sticking or binding doors must be repaired by a qualified garage door installer prior to installation of the operator. Frequently examine the installation, in particular cables, springs and mountings for signs of wear, damage or imbalance. Do not use the door if repair or adjustment is needed since a fault in the installation or an incorrectly balanced door may cause injury. Do not attempt to repair the door yourself as hardware is under extreme tension. Remove or disengage all garage door locks and mechanisms prior to installation the operator. Connect the garage door operator to a properly earthed general purpose 240V mains power outlet installed by a qualified electrical contractor. The outlet (and operator) must be positioned so that it is easily accessible. Disconnect the power cord from mains power before making any repairs or removing covers. Only experienced service person can remove covers from garage door operator. – 2 – When using auto close mode, a photo electric beam must be fitted correctly and tested for operation at regular intervals. Extreme caution is recommended when using auto close mode. All safety rules must be followed. In order for the garage door opener to sense an object obstructing under the door way, some force must be exerted on the object. As a result the object, door and/or person may suffer damage or injury. If the circuit is damaged, it must be repaired by a qualified person. Make sure that the door is fully open before driving in or out the garage and fully closed before leaving the driveway. Make sure that remote controls are kept out of reach of children.

Auto Opener Warranty

The Garage Door Shop Pty Ltd warrants to the original purchaser of the Door Opener that all parts of the Unit, other than the remote control transmitters and accessories, globes and batteries, are free from material defects for a period of 72 months or 15,000 cycles (one opening and one closing action of the garage door) whichever comes first, from the date of purchase and installation in a residential premise on a specified garage door that is designed for the sole purpose of domestic use. This Warranty is given in addition to any rights that you may have under the Australian Consumer protection laws.

Warranty Conditions

It is a condition of this Warranty that the Unit is sold, installed and serviced by a qualified TGDS Installer. It is also a condition of the Warranty that the Unit is subjected to safety obstruction force test every 30 days, serviced by a Service Technician from The Garage Door Shop Pty Ltd within the first 12 month period after the installation date and then at intervals not exceeding 12 months thereafter. The garage door service fee is payable by the owner. It is the owner’s responsibility to contact and book annual services with The Garage Door Shop Pty Ltd at 12 month intervals from the original date of installation.
Auto Openers are to be returned by the owner to The Garage Door Shop Pty Ltd for warranty repairs. Where this is not possible, The Garage Door Shop Pty Ltd will provide on-site service for a fee payable in advance by the owner. Replacement parts covered under this Warranty are provided free of charge and warranted for the remaining balance of the original warranty period.
Any garage door opener purchased on-line (over the internet) and installed by any person other than Qualified Installer/Dealer will not be covered by this Warranty. Service enquiries should be directed to The Garage Door Shop 1300 024 001.

Exclusions

If our Service Technician determines that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such that the claim is not covered under the Warranty, we may, subject to your other rights as a consumer, charge you a fee to repair, replace and/or return the Unit to you. This warranty does not cover any failure of the Unit due to:
1. Non-compliance with the included instructions regarding installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used.
2. Any attempt to repair, dismantle, reinstall or move the unit to another location once the unit is installed by any person other than an Authorised Installer.
3. Tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use.
4. Problems with, or relating to, the garage door or garage door, door hardware, including but not limited to the door springs, door rollers, door alignment or hinges.
5. Damage caused by insects, animals or any other pests.
6. Interference caused by other radio or electrical signals.
7. Problems caused by electrical faults or replacement of batteries or light globes.
8. Water or moisture entry that causes corrosion or malfunction of electrical components.
9. Lack of proper servicing and maintenance to door, hardware and any other accessory associated with the operation of the unit.
10. Corrosion caused by sea air if located near a waterway or beach etc.
11. Installation to a commercial door or in a commercial operating application.

Liability – Australia only

Under no circumstances shall the Seller be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit. In no event shall the Seller’s liability for damages or injury arising from of law or contract or for negligence, exceed the cost of repairing or replacing the Unit or refunding the purchase price of the unit.
Under Division 2 Part V of the Trade practices act, 1974, certain warranties and conditions (Implied Terms) are implied into contracts for the supply of goods or services if the goods or services are of a kind ordinarily acquired for personal, domestic or household use or consumption. Liability for breach of those Implied Terms cannot be excluded or limited and the limitations and exclusions above do not apply to the Implied Terms. Except for the Implied Terms and the warranties set out above, the Seller excludes all warranties and conditions implied by statute, at law, in fact or otherwise. Note We request that you attach your sales docket or invoice to this warranty to enable you to establish the date or purchase/installation in the unlikely event of a service call being made. It will also be required as proof of purchase and service history in the event of a claim being made against this warranty. Failure to comply with these Terms and Conditions will void the Warranty.

Garage Door Warranty

Domestic/Residential use – 6 years corrosion free(not within 2,000 metres of a high salt concentration) on door curtain, excludes paint surface rubbing or fading. 6 Years breakage warranty on Torsion Springs, Cable Drums, & tracks. 1 year on components (Hinges, Rollers, Fixings, Cables) 3 month warranty on spring tension, labour & workmanship, if fitted by an authorised TGDS (The Garage Door Shop Pty Ltd) Technician.

Industrial/Commercial use – 6 months on all components, 3 months labour & workmanship, if fitted by an authorised TGDS Technician. 3 month warranty on spring tension. 1 year on parts only, if fitted by parties other than an authorised TGDS Technician.

It is a condition of this Warranty that the Door is sold, installed and serviced by a qualified TGDS Installer/Technician. It is also a condition of the Warranty that the Door is subjected to safety obstruction force test every 30 days (where an Auto Opener is fitted), serviced by a Service Technician from The Garage Door Shop Pty Ltd within the first 12 month period after the installation date and then at intervals not exceeding 12 months thereafter. The garage door service fee is payable by the owner. It is the owner’s responsibility to contact and book annual services with The Garage Door Shop Pty Ltd at 12 month intervals from the original date of installation.
The Garage Door Shop Pty Ltd will provide on-site service for a fee payable in advance by the owner. Replacement parts covered under this Warranty are provided free of charge and warranted for the remaining balance of the original warranty period.

Service enquiries should be directed to The Garage Door Shop 1300 024 001.